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Frequently Asked Questions

Electronic filing is only available for cases in the Complex Civil Litigation department 8C.

  1. How does electronic filing work?
  2. Can I submit discovery documents to the website?
  3. What are the technical requirements to use the E-filing website?
  4. Who is the electronic filing service provider in Santa Clara County?
  5. Do I need a login to file documents?
  6. How do I file a document that requires a signature?
  7. How do I file a document under seal?
  8. How do I file a proposed order?
  9. How do I handle a summons?
  10. How do I handle large exhibits?
  11. What happens after my filing is submitted to the Court?
  12. How do I select the correct document type when I file?
  13. How does e-service work?
  14. How do I become part of the e-service list in a case?
  15. What about the proof of service?
  16. Do I need a login to view documents?
  17. How do I pay for my filings?
  18. How do I update my user profile?
  19. Can I get help with technical problems?
  20. Can I get assistance with hard copy documents?

  1. How does electronic filing work?
    • You can file electronically in Santa Clara County in the Complex Civil Litigation Department only. Register on-line by clicking on "Register to e-file" on the home page at www.scefiling.org. Fill out the form, click "Submit." You are ready to file!
    • With each filing you provide the necessary case information and submit a PDF version of your documents. You may file several documents in a filing and each document can have multiple exhibits. You pay the filing and electronic submission fees online by credit card or by using your prepaid account at the time of filing.
    • Once your filing is submitted, it is queued and reviewed by the Clerk. If submitted before 5 p.m., the documents are deemed filed that day. If submitted after 5 p.m., the documents are deemed filed the next business day. You are notified by email of the disposition of the filing. After you submit (before clerk review), the documents are served electronically onto the registered parties and immediately available for viewing on the E-filing website.
    • Please print and read the user guide available on the home page of the website if you are a new user.
  2. Can I submit discovery documents to the website?
    • You may submit discovery documents or other serve-only documents to the e-filing website. These documents will not be reviewed by the Clerk. They will be served onto the registered parties in the case and available for viewing on the E-filing website. The viewing of discovery documents is restricted to parties in the case with a valid login.
  3. What are the technical requirements to use the E-filing website?
    • A personal computer (either PC or Mac) with internet access.
    • A scanner: this is not required but recommended if you need to scan paper documents.
    • An internet connection and a browser. Currently, only Internet Explorer (Version 6 or greater) is supported.
    • To view case documents, you need to download and install Adobe Reader. This free reader can be downloaded from Adobe's website.
    • To post documents to the website, they must be in PDF format.
  4. Who is the electronic filing service provider in Santa Clara County?
    • Glotrans
      2915 McClure Street -- Oakland, CA 94609
      Ph: (510) 208-4775 Fax: (510) 465-7348
      Email: support@glotrans.com
      We can be reached Monday through Friday from 9 a.m. until 5 p.m. PST.
  5. Do I need a login to file documents?
    • Yes, you need a login. You can obtain a login and password online directly by clicking on "Register to e-file" in the Home page. Registration must be made in the name of the attorney, or in your name if you are representing yourself. Legal assistants and other team members can add their email address on the registration form to receive a copy of all emails from the Court. Each attorney who is going to file in a case should have his or her own login.
  6. How do I file a document that requires a signature?
    • If a document requires a signature under penalty of perjury: The document is deemed signed by the declarant if, before filing, the declarant has signed a printed copy form of the document. The signed document must be available for inspection and copying at the request of the Court or any other party. See Rule of Court 2.257. You do not need to scan the signed copy. You can directly upload the file converted to PDF format from your word processing program. You do not need to use the “/s/” signature tag (though it won’t hurt).
    • If a document does not require a signature under penalty of perjury, the document is deemed signed by the party if the document is filed electronically.
    • If a document requires signatures of opposing parties: The party filing the document must obtain the signature of all parties on a printed form of the document. The party filing the document must maintain the original, signed document and must make it available for inspection and copying at the request of the Court or any other party.
  7. How do I file a document under seal?
    • Documents under seal must be filed as paper documents with the Court. The submittor also e-files a motion to file a document under seal.
  8. How do I file a proposed order?
    • To file a provisional order, you must e-file the document and pay the filing fee. The Clerk will route the document to the Judge who will modify it if required and sign the order. The Clerk will then scan and e-file the modified order which will be served onto the parties.
  9. How do I handle a summons?
    • If you are filing a new complaint, you must file the summons as part of the new complaint. The Clerk reviewing the filing will electronically apply the Court's seal to the summons. Once you are notified of the acceptance of your filing, you can print the summons and personally serve it onto the defendants.
    • Once you have served, file the summons once again together with the proof of service. The Clerk will review these documents and electronically endorse them.
  10. How do I handle large exhibits?
    • If the electronic file of an exhibit is not available, it should be scanned to PDF format and e-filed. If the file size is very large [above 10 Megabytes], you can make arrangements with Glotrans to have it uploaded on your behalf.
    • Whenever possible, upload individual exhibits as separate files rather than lump them into one very large file. When you scan, use a low resoution (100dpi) so the resulting file will be smaller.
  11. What happens after my filing is submitted to the Court?
    • After you submit a filing to the Court, it is reviewed by the Clerk. The Clerk can accept or reject any of the documents in the filing. Once a disposition has been made, you are notified by an email message.
    • Each document is either accepted or rejected. If a document is rejected, the reason for the rejection is indicated. If a document is accepted, it is endorsed by the Court.
    • A proof of service for all documents served electronically is generated by the E-filing system and endorsed by the Court.
    • You must now print two hard copies of the accepted and endorsed documents together with the proof of service and mail it to the Court. A coversheet for the mailing is provided. Click on "Hard Copy Cover Sheet" on the Document Filing Results page to view and print the cover sheet.
  12. How do I select the correct document type when I file?
    • When you file, you are asked to select the type of document you are filing. The Court has hundreds of document types and selecting the correct one can be difficult. If you are hesitating between several types, either call the Court Clerk or select the type with the highest fee. When the Clerk reviews your filing, s/he will lower the fee and change the type if appropriate.
  13. How does e-service work?
    • E-service is the service of documents onto parties via electronic mail. After you submit a document, the system immediately serves the parties or attorneys in the case via email.
    • In order to ensure that service e-mails are received by the intended recipients, it is requested that all parties and attorneys keep their email addresses current.
  14. How do I become part of the e-service list in a case?
    • When you file in a case, you are added to the e-service list for that case. Other staff members who are on your registration form are also added to the service list.
    • If you have not yet filed in a case but would like to be added to the e-service list, please contact the lead plaintiff in your case or contact Glotrans at 510-208-4775.
  15. What about the proof of service?
    • After you e-file, an electronic proof of service is automatically generated on your behalf and filed with the Court. You do not need to submit a separate proof of service unless you served parties via US mail or by personal service.
  16. Do I need a login to view documents?
    • No, you do not need a login to view documents, unless they are "protected documents," such as discovery documents.
  17. How do I pay for my filings?
    • The fees for electronic filing and service are as follows:
      The standard court filing fees are charged. In addition, a $15 per document electronic submission fee is assessed as well as a $3 per document convenience fee. If you pay by credit card, your card is charged at the time of filing. If you so choose, the system can remember your credit card number for the next filing. We accept Visa, Mastercard and American Express.
    • If you do not want to use a credit card to pay for filings you may open a prepaid account with Glotrans. Call Glotrans at (510) 208-4775 for more information.
    • If your total fees for a single filing add up to over $1,500 you cannot pay by credit card; Call Glotrans at (510) 208-4775 to make alternative payment arrangements.
    • If you have a fee waiver, the filing fees and the processing fees are waived. If you represent a government agency, the filing fees are waived but the processing fees still apply.
    • If your document is rejected by the Clerk, the Court filing fees and the processing fees are not charged.
  18. How do I update my user profile?
    • Go to the website's home page. Click on "My Home" and then click on "User Profile." You can update your address, phone number and email address. You can only update your credit card information at the time of filing. You can also add the email address of other staff members who wish to receive electronic notifications from the Court.
  19. Can I get help with technical problems?
    • If you are having difficulties using the website, you should start by downloading and reading the user guide (available on the home page of the site. If this does not solve your problem, you can get help by calling Glotrans, the e-filing provider for the Court in Santa Clara County. We can be reached Monday through Friday from 9 a.m. until 5 p.m. PST at (510) 208-4775.
  20. Can I get assistance with hard copy documents?
    • If you are not able to upload your hardcopy document, you can fax it or mail it and we will scan and upload it on your behalf. The service fee is $10 plus 50 cents/page. In addition you must pay the regular Court and document processing fees.
    • If you choose to fax or mail us a document, you must provide a cover sheet with the following information: Case number and title; Name of attorney and firm; Person to contact and phone number; Document type; Document title; Document Author(s); Parties on behalf of whom this is being filed; Credit card information if we do not have it on record.